OfficeSalesUSA.com does for its customers:
Shipping & Returns
We deliver any UPSable item FREE usually next day anywhere in the
contiguous 48 states.
In the New York Metropolitan
Area, for a modest charge of $68.50 plus $18.50 each additional piece, we
provide white glove service. That
means we deliver furniture in the New York Metropolitan area inside your
business or residence where you want it placed. We take it out of the carton
and remove packing materials as well. Outside of this area in the 48
continental states we deliver inside to the first threshold or doorway of your
home or business within approximately 20 miles of our 80+ warehouses, not assembled, at the same pricing
shown. Outside that 20 mile area additional charges may apply. Additional
pricing might apply for carrying up steps, going around back, using a tailgate
etc. See “Furniture Policy” below for further details.
Note: We reserve the right to
review all freight costs as necessary. You will be notified if additional
What our competitors
make you do for so called free shipping of furniture - take it off the
truck yourself and bring it in. Fun!
Or they drop ship to
sidewalk or loading dock only. You take it from there. More fun!
Note: Offers of free delivery for
furniture by our competitors are often misleading.It
usually means the delivery truck will merely stop at your address at no charge,
leaving the customer to physically take the carton off the truck. Even sidewalk
delivery is not included. At a minimum, we provide inside delivery, not assembled,
through the first doorway of your business or residence to the extent possible,
beyond the services offered by UPS.
Return Policy Summary:
Haskell New York Inc. will give
full credit to any UPSable office supply product returned
to us within 30 days in its original packaging. Some exceptions may apply. Custom
ordered office supplies and furniture, including ALL
Product Pro and Furniture Advantage items, are NOT
furniture arrives damaged on delivery, refuse the shipment and notify customer
service immediately at (877) 767-9669.
You must notify us of concealed damage within 48 hours. Again,
special ordered furniture is non-returnable unless defective and factory
approves, or credit may be authorized. In the unusual case that any stock furniture
is accepted for return this will occur only on approval of factory or supplier
and will incur additional freight and re-stocking charges.
Furniture Policy (and other nonUPSable
Outside the New York metropolitan
area, we deliver furniture inside your premises, first doorway, not assembled, to your
office or residence, within
a 20 mile radius of our shipping points from
almost 80 locations nationwide. Our minimum charge is $68.50, plus $18.50
for each additional item. Loading docks and elevator access is required, or
additional costs may be incurred. If you are located outside this radius, our
standard inside delivery charges may not apply.
We will contact you before we ship regarding any changes in the costs of your
inside delivery. Our standard policy on items not shipped by UPS is delivery,
not assembled, inside the first doorway of your location. White glove installation, which includes set up inside your
premises in the desired location and removal of all cartons, is at additional
cost and will be quoted on request. In the
New York Metropolitan area only, we usually provide white glove delivery for
furniture deliveries for the above rates, with the exception of insulated files
or other extra heavy or oversized product, with loading dock and elevator
access available. Please note that we do not assemble furniture items
delivered by UPS or any trucker unless requested. If requested, we will deliver inside and
assemble at additional cost. If we can deliver furniture using
UPS and the products do not require assembly, there is NO shipping or handling
charge-freight is free. To order a
UPS delivery with assembly, please notify us at info@OfficeSalesUSA.com. We will notify
you of any additional charges that apply in advance of shipment. Other exceptions to the above such as
difficult access (unusually steep staircases, numerous steps, lift gate
requirement) may involve additional freight costs. Insulated (fireproof files) or other
particularly heavy or oversize items,
as well as custom workstations will
cost more to deliver inside. Bulletin and marker boards 3ft x 4ft and
larger must be shipped by truck and we usually charge $55.00 for the first and
$5.00 for each additional one. We generally deliver insulated files dock to dock FREE. However, the customer
is required to remove the item from the delivery truck under these
circumstances or call us for alternate arrangements (877 767 9669). Our Maxon
workstation kits are delivered drop ship free, onto your dock or street level. We
of course can set these up for you at additional cost. Bookcases, literature
organizers or other items that require extensive setup may involve additional
costs as well.
Please inform us of unusual delivery
conditions at time of order. You
will be responsible for any additional costs incurred for reasons of unusual
access. If brought to our attention in advance, we inform customers of
increased freight costs before shipment. Maxon or other custom workstations are
custom manufactured and are not returnable unless defective.
We reserve the right to review all
freight costs as necessary. Custom ordered and custom assembled furniture is made
and/or assembled to your specifications and is only returnable if the furniture
is defective upon the customer receiving the goods. If goods are damaged on delivery,
refuse the shipment and notify customer service immediately at (877)
Deliveries are made Monday through
Friday 8:00am to 5:00pm. Signature is always required. Special
arrangements may be made for unusual circumstances. Note any visible damage to
carton on unassembled items on the bill of lading/delivery ticket before
signing and accepting any shipment. Any claims for concealed damaged or missing
items must be made within 48 hrs. For assistance, call our Customer Service at
Officesalesusa.com ships most office supplies next
day free anywhere in the contiguous USA (48 states),
if ordered that day no later than 4:00 EST, and if the order totals at least $50.00.Exceptions
may apply, e.g. chairmats, white boards, factory
direct corrugated boxes, cartons, or oversized or overweight items. Orders less
than $50.00 are subject to a $9.95 below minimum charge. In order to expedite delivery
and avoid backorders we reserve the right to order some items from distant
warehouses which may delay the shipment of items by several days. Some zip
codes may require an additional day for delivery. Furniture deliveries usually
ship within 1-3 days. Special order furniture may require longer lead
times from the manufacturer. We will notify customers of any unusual
delivery schedules or changes in delivery costs before shipping.
Important: Do not discard the shipping
materials/packaging for your order. Items not in their original packaging are not
returnable for credit or replacement. We will credit 100% all office
supplies returned in their original packing within 30 days. Call us to
arrange a pickup at our cost (877) 767-9669.
Shipping (Outside of the USA)
OfficeSalesUSA.com has partnered with a trusted third-party
company, GlobalShopex.com to fulfill orders for our international customers.
Simply put any items you wish to purchase in your shopping cart and choose the
"international checkout" option. The items will automatically be
transferred to the GlobalShopex cart. You may pay with international credit
cards, PayPal and bank wire transfers. GlobalShopex
will process your payment and guarantee delivery. Once your order is completed,
all inquiries should be directed to GlobalShopex at email@example.com or (786) 314-7144.
York Inc. does accommodate APO/FPO shipments that meet US Postal Service
regulations, subject to a surcharge to cover additional costs and insurance for
all orders. APO/FPO orders that exceed US Postal Service regulations will
be quoted separately.
WE RESERVE THE RIGHT TO
CHANGE POLICIES AT ANY TIME WITHOUT ANY PRIOR NOTICE.