Shipping Policies:
What OfficeSalesUSA.com does for its
customers:
Furniture:
We deliver inside
your residence or business to desired location, setup your product, and remove
cartons (white glove delivery) in the New York Metropolitan area. Outside of this
area nationally in the 48 continental states we deliver inside, first threshold
or doorway of your home or business within approximately 20 miles of our 80+
warehouses at the same pricing shown.Pricing on your order includes this INSIDE
delivery. See below for details and exceptions (these are reasonable).
What our competitors make you do for so
called free
shipping of furniture -take it off the truck yourself and bring it in. Fun!
Or this-drop ship-to
sidewalk or loading dock only. You take it from there. More fun!sUSA.com
Note: Offers of free delivery for furniture by our competitors
are often misleading.It usually means the delivery truck will merely stop at
your address at no charge, leaving the customer to physically take the carton off
the truck.Even sidewalk delivery is not included.We provide inside delivery,
not assembled, through the first doorway of your business or residence to the
extent possible, beyond the services offered by UPS.
Furniture Policy (and other
nonUPSable orders) continued:
We
deliver furniture inside your premises, first doorway, not
assembled, to your office or residence, within
a 20 mile radius of our shipping points from almost 80 locations
nationwide.Our minimum charge is $68.50, plus $18.50 for each additional
item.Loading docks and elevator access is required, or additional costs may
be incurred. If you are located outside this radius, our standard inside
delivery charges may not apply. We will contact you before we ship
regarding any changes in the costs of your inside delivery.Our standard policy
on items not shipped by UPS is delivery, not assembled, inside the first
doorway of your location.“White glove” installation, which includes set
up inside your premises in the desired location and removal of all cartons, is
at additional cost and will be quoted on request.In the New York
Metropolitan area only, we usually provide white glove delivery
for furniture deliveries for the above rates, with the exception of insulated
files or other extra heavy or oversized product, with loading dock and elevator
access available.
Please
note that we do not assemble furniture items delivered by UPS or any trucker
unless requested. If
requested, we will deliver inside and assemble at additional cost. If we can deliver furniture using
UPS and the products do not require assembly, there is NO shipping or handling
charge-freight is free. To order a UPS delivery with assembly, please
notify us at info@OfficeSalesUSA.com.
We will notify you of any additional charges that apply in advance of shipment.
Other
exceptions to the
above such as difficult access (unusually steep staircases, numerous steps,
lift gate requirement) may involve additional freight costs. Insulated
(fireproof files) or other particularly heavy or oversize items, as
well as custom workstations will cost more to deliver inside. Bulletin
and marker boards 3ft x 4ft and larger must be shipped by truck and we usually
charge $55.00 for the first and $5.00 for each additional one. We generally
deliver insulated files dock to dock FREE. However, the customer is
required to remove the item from the delivery truck under these circumstances
or call us for alternate arrangements (877 767 9669).Our Maxon workstation kits
are delivered drop ship free, onto your dock or street level. We of course can
set these up for you at additional cost. Bookcases, literature organizers or
other items that require extensive setup may involve additional costs as well.
Please
inform us of unusual delivery conditions at time of order. You will be
responsible for any additional costs incurred for reasons of unusual
access. If brought to our attention in advance, we inform customers of
increased freight costs before shipment. Maxon
or other custom workstations are custom manufactured and are not returnable
unless defective.
We
reserve the right to review all freight costs as necessary. Custom ordered and custom assembled
furniture is made and/or assembled to your specifications and is only
returnable if the furniture is defective upon the customer receiving the goods.
If goods are damaged on
delivery, refuse the shipment and notify customer service immediately at (877)
767-9669.
Deliveries
are made Monday through Friday 8:00am to 5:00pm. Signature is always
required.Special arrangements may be made for unusual circumstances. Note
any visible damage to carton on unassembled items on the bill of
lading/delivery ticket before signing and accepting any shipment. Any claims
for concealed damaged or missing items must be made within 48 hrs. For
assistance, call our Customer Service at (877) 767-9669.
Office Supplies
Officesalesusa.com ships office supplies next day free anywhere in the contiguous USA (48
states), if ordered that day no later than 4:00 EST, and if the order totals at
least $50.00. Some exceptions may apply for oversized or overweight items.Orders
less than $50.00 are subject to a $6.95 below minimum charge. In order to
expedite delivery and avoid backorders we reserve the right to order some items
from distant warehouses which may delay the shipment of items by several days.
Some zip codes may require an additional day for delivery. Furniture deliveries
usually ship within 1-3 days. Special order furniture may require longer
lead times from the manufacturer. We will notify customers of any unusual
delivery schedules or changes in delivery costs before shipping.
Important:
Do not discard the shipping materials/packaging for your order. Items not in their original packaging
are not returnable for credit or replacement. We will credit 100% all
office supplies returned in their original packing within 30 days. Call us
to arrange a pickup at our cost (877) 767-9669.
WE RESERVE THE RIGHT TO CHANGE POLICIES AT ANY TIME WITHOUT ANY
PRIOR NOTICE.
